SATISFACTION GUARANTEE

Every print is produced using museum-quality archival materials, professionally inspected, and securely packaged for safe delivery.

CANVAS PRINTS

30-Day Satisfaction Guarantee

Not delighted with your canvas? Return it within 30 days of delivery for a full refund of the print cost.

Return Requirements:

• Print must be in original, undamaged condition
• Original packaging required
• Return shipping paid by customer
• Original shipping costs non-refundable

How to Return:

1. Email [email protected] within 30 days of delivery
2. Include your order number and reason for return
3. Receive return authorization and instructions
4. Ship print back in original packaging (you arrange return shipping)
5. Refund processed within 7 business days of receiving returned print
6. Refund issued to original payment method

LIMITED EDITION PRINTS

No Refunds — No Exchange

Each limited edition print is produced to order, individually numbered, and issued with a Certificate of Authenticity specific to your edition number. For this reason, limited editions cannot be exchanged or refunded once produced.

If you’re unsure which image, size, or frame option is right for your space, please contact me before ordering.

Contact: [email protected]

BEFORE YOU ORDER

Free Pre-Purchase Services

Unsure about size, color, or placement? We’re here to help before you commit to your purchase:

Room Visualization Service Send a photo of your wall, and we’ll show you how the print will look in your space. This helps you choose the right size and confirm the image works with your decor.

Size Consultation Not sure which size fits your space? Contact us with your wall dimensions, and we’ll recommend the best size for visual impact.

Color Accuracy Advice Concerned about color matching your decor? We can discuss the specific tones in each image and help you choose the best fit.

Direct Consultation Email: [email protected]
Phone: +44 7850 534084
Response time: Most queries answered within 24 hours

DAMAGE & DEFECT GUARANTEE

All Products – Immediate Replacement

If your order arrives damaged or with a printing defect, we’ll send a replacement immediately at no cost to you, including shipping.

What We Cover:

• Transit damage (broken glass, torn print, crushed frame, dented corners)
• Printing defects (color banding, spots, streaks, incorrect color reproduction)
• Incorrect size or edition number shipped
• Manufacturing flaws (warped frame, poor mounting, loose hanging hardware)

How to Report Damage:

1. Inspect your print immediately upon delivery
2. Email [email protected] within 48 hours of delivery
3. Include your order number and 2-3 clear photos showing the damage
4. Replacement ships within 24 hours of receiving your photos
5. Keep the damaged print until replacement arrives (courier may collect original)

Important: Please photograph any exterior package damage before opening. This helps with courier insurance claims.

WHAT’S NOT COVERED

To maintain clarity and manage expectations, the following situations are not covered by our guarantee:

Not Eligible for Return or Refund:

• LIMITED EDITION PRINTS — NO REFUND OR EXCHANGE
• Prints that have been stretched, framed, mounted, or altered after delivery
• Damage occurring after delivery and installation
• Custom framing arranged by customer after receiving print

Not Covered Under Damage Guarantee:

• Color or size expectations based on uncalibrated monitors (please use our pre-purchase consultation)
• Minor color variations between different print batches (inherent in fine art printing)
• Personal preference changes after installation